Sunday, May 31, 2009

How to manage a recall --- Dahon Stem Replacement

You may have received a phone message from us on Saturday. We are trying to build an email list so we can communicate more effectively about this 2008 Dahon Stem Recall and Replacement (see the prior entry in the blog). I asked our new employee, Jessica, to build a list of phone numbers and email addresses. Then I had her start calling the individuals for whom we do not have an email address. So you may have received a phone message about us trying to reach you.

Dahon has now shipped us replacement stems for many of their 2008 models involved in this recall and replacement. We are scheduling times for people to bring in their 2008 Dahons for the stem swap. We want to do the swap when you bring the bike in so it requires just one trip to the store. To achieve a "while you wait" swap I'm setting hours specifically for the swap. The first event is Tuesday, June 9th from 6:30 PM to 9 PM. The second event will be Saturday, June 13th from 6 PM to 8 PM. These are times that the store is not usually open. I want us to be able to focus on this replacement without the distractions of our typical day.

I would encourage you to STOP riding your Dahon until the stem is swapped. If you absolutely need your bike before our first scheduled event then call and I'll make an appointment for you to visit us at the end of normal hours to do the swap.

I am sorry that you are being inconvenienced by this recall.

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